Some Projects

AN ONLINE BRAIN TRAINING TOOL IN SCHOOLS
  • What we did: Collaborated with Independent Schools Victoria (ISV). Pilot tested the introduction of Cognisess, an online brain training tool in schools to see whether the outputs could be used to help students understand their abilities and learning (i.e. their metacognition)

  • Added value: Designed and introduced a pre- and post-exercise survey of students' perceptions of their own learning strengths and weaknesses. Analysed the data to see how well the tool's outputs matched up to these perceptions

  • Outcome: ISV continued with this project (Cognizance) more schools the following year.

BALLOT PAPER TESTING
  • What we did: Collaborated with Manpower Solutions on a large project for the Australian Electoral Commission. on a large usability clinic for the Australian Electoral Commission (AEC).

  • Added value: Conducted in-depth interviews as well as a quantitative paper-based survey with a random sample of over 400 clinic attendees and analysed the data statistically to proivde insights for the AEC on how user-friendly the ballot papers were for people of different ages, ethnicity and languages

  • Outcome: The results were used to refine the design and instructions of the 2016 Federal Election Senate Ballot paper.

PLUMBERS' PERCEPTIONS OF PIPING SUPPLIES
  • What we did: We conducted a large online survey of almost 500 plumbers about their perceptions of The Couta Group's gas and water piping products and solutions.

  • Added value: Introduced the Net Promoter Score and other customer satisfaction metrics and gave the company valid and fresh perceptions of how their brand was being perceived.

  • Outcome: The company introduced new customer services and saw increased sales.